Refund and Digital Delivery Policy

Digital Delivery

Digital products are delivered by email, secure download link, or customer account. Delivery timing and method are shown at checkout and in the product description.

Download and Access Problems

If a valid order cannot be accessed because of a broken link, failed email delivery, corrupted file, duplicate account issue, or technical error, contact start4futurellc@gmail.com. We will make a reasonable effort to restore access, resend the file, or provide an alternate delivery method.

Digital Product Refunds

Because digital products can be accessed immediately, all digital sales are final once the file or protected content has been delivered. TandemLights may approve refunds at its discretion for duplicate purchases, accidental orders, technical failures we cannot resolve, or other case-specific reasons.

Preorders and Early Access

If preorders, beta access, or early access products are offered, the product page will describe what is included, expected timing, and whether the purchase is refundable before release. If a paid preorder is materially changed or cancelled, TandemLights will provide a reasonable remedy such as a refund, replacement, or revised delivery timeline.

Subscriptions

TandemLights does not currently offer subscriptions. If subscriptions are added, subscription terms, renewal timing, cancellation steps, and billing disclosures will be shown before checkout and this policy will be updated accordingly.

Physical Products

TandemLights does not currently sell physical books or merchandise. If physical products are sold directly in the future, shipping, returns, damaged items, and delivery timelines will be added to this policy before those products go on sale.

How to Request Help

Email start4futurellc@gmail.com with your order email, product name, purchase date, and a short description of the issue. Do not email full credit card numbers or sensitive payment credentials.